The Ins and Outs of In-N-Out: The Inside Story of California's First Drive-Through and How It Became a Beloved Cultural Icon (Hardcover) (ISBN-13: 9781400242993)

President and CEO Lynsi Snyder delivers the official story of In-N-Out Burger--how three generations have created a thriving, family-owned company, why its fans are so wildly loyal, and what led to its explosive growth and evolution into an iconic part of American culture.

When Lynsi Snyder's grandparents founded In-N-Out Burger in 1948, they built it with a passion for quality and service that Lynsi embraced at a young age. After starting as a store associate at age seventeen, she then worked in other departments, gaining first-hand experience with almost every aspect of the family business until she became president and CEO in 2010. She has led the company through explosive growth--today, there are three-hundred and eighty stores and counting--and is deeply committed to the well-being of the In-N-Out Burger family.

In The Ins and Outs of In-N-Out, you'll:

• Gain key insights into why In-N-Out has maintained its very popular and limited menu for more than seventy-five-years and why it has refused to franchise or go public
• Hear behind-the-scenes stories from In-N-Out Associates, including from one gentleman who worked in the very first store
• Learn about the Snyder family's Christian faith, including her grandmother Esther's belief in the gospel and her uncle's "born-again" experience that shaped his life and leadership at the company
• Discover why Lynsi has been ranked as one of the top CEOs in the restaurant industry and how her personal challenges have fortified her faith and shaped her dedication to servant leadership

In-N-Out Burger has drawn fiercely loyal fans--from professional chefs and burger aficionados to celebrities and scores of everyday customers--who not only crave the burgers, fries, and milkshakes but also come back again and again for the community.