Finance for Service Managers (Paperback) (ISBN-13: 9780580474620)

This book covers Budgeting and accounting for IT services based on clause 6.4 of ISO/IEC 20000. It introduces financial terms that may be unfamiliar to service management specialists, which will help with understanding the requirements and recommendations. It also covers the relationship between budgeting, accounting and charging, and outlines the importance of service management processes in regulatory compliance.

Author: Jenny Dugmore
ISBN-10: 0580474623
ISBN-13: 9780580474620
Publisher: Institution of Engineering & Technology
Language: English
Published: 12/31/2006
Pages: 81
Format: Paperback
Weight: 0.40lbs
Size: 9.10h x 6.20w x 0.20d