Business Process Outsourcing (Paperback) (ISBN-13: 9783639075380)

The research findings presented in this dissertation identify factors that are related to the success of business process outsourcing (BPO) relationships. The integrated conceptual framework includes both economic and non-economic factors and draws upon concepts from transaction cost economics, resource based view and social exchange theory. Four dimensions are identified as critical to BPO success: strategic sourcing, governance structure, service quality and partnership quality. The study draws attention to the imperative necessity for business managers to be clear about sourcing options and highlights the importance of having a well defined governance structure to manage BPO relationships. The study also sheds light on the importance of "partnership" in business process outsourcing, bringing attention to the commitment required to make BPO relationships successful.

Author: Gayathri Sundar
ISBN-10: 3639075382
ISBN-13: 9783639075380
Publisher: VDM Verlag Dr. Mueller E.K.
Language: English
Published: 11/06/2008
Pages: 152
Format: Paperback
Weight: 0.47lbs
Size: 9.00h x 6.00w x 0.33d