Business Process Mapping Workbook: Improving Customer Satisfaction by Jacka, J. Mike

Business Process Mapping Workbook: Improving Customer Satisfaction (Paperback) (ISBN-13: 9780470446287)

Vendor: J. Mike Jacka
Product type: Books
Format: Paperback
$52.00
$52.00
$52.00
Subtotal: $52.00
Business Process Mapping Workbook: Improving Customer Satisfaction by Jacka, J. Mike

Business Process Mapping Workbook: Improving Customer Satisfaction

$52.00
Business Process Mapping Workbook: Improving Customer Satisfaction by Jacka, J. Mike

Business Process Mapping Workbook: Improving Customer Satisfaction

$52.00
Format: Paperback
Description
Description
x
Erst wenn Unternehmen ihre entscheidenden Gesch臟tsprozesse analysieren und verbessern, sind sie in der Lage, ihre internen und externen Kunden auf hhstem Serviceniveau zu bedienen. "Business Process Mapping" ist ein praktischer Leitfaden, der die Tools bereitstellt, mit deren Hilfe Gesch臟tsprozesse und Unternehmensziele miteinander in Einklang gebracht werden knen. Er vermittelt anschaulich, wie Unternehmen mit Hilfe des Business Process Mapping die Kundenzufriedenheit steigern knen. Business Process Mapping ist ein holistischer Ansatz zur Analyse entscheidender Beziehungen, Kontrollen, Wirkungen und Ergebnisse. Die Autoren erl舫tern ausf?rlich und verst舅dlich, was diese Gesch臟tsprozess-Analyse f? ein Unternehmen leistet und geben praktische Anwendungsbeispiele f? jede Analysestufe. "Business Process Mapping" - der ultimative Wegweiser zu einem ausgepr臠t kundenorientierten (und damit erfolgreicheren) Unternehmen.

Author: J. Mike Jacka, Paulette J. Keller
ISBN-10: 0470446285
ISBN-13: 9780470446287
Publisher: Wiley
Language: English
Published: 07/01/2009
Pages: 272
Format: Paperback
Weight: 1.00lbs
Size: 9.80h x 6.90w x 0.80d
By J. Mike Jacka
By J. Mike Jacka
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J. Mike Jacka, CPA, CIA, CFE, CPCU, has over twenty-five years' experience in Internal Audit. In his current role as Senior Audit Manager over Special Projects at Farmers AuditInsurance, he identifies and develops processes, programs, and procedures that help provide greater value to Internal Audit's customers. He has written numerous articles for professional publications and is a popular speaker on many subjects related to internal auditing.

Paulette J. Keller, CPA, CIA, MBA, has worked in the insurance industry for over twenty-five years. Most of that time has been in Internal Audit, but she has also worked with Claims, Quality Control, and Life Company Special Projects. Currently, she is the Director of Audit Data Analytics with Farmers Insurance where she has responsibility for coordinating the retrieval and analysis of company data to be used in all audit analysis, including the embedding of data analytics throughout the audit work. She is a sought-after speaker and instructor in such areas as operational auditing, value-added approaches, and data analytics.

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